MOST ASKED QUESTIONS…

ORDERS & RETURNS

How do I place an Order?

You can place order from Cart, which support you to place combined orders. Please add the products to the Cart and place order from Shopping Cart.

Step 1.Search for the product name on the landing page.
Step 2. Find a product that you want (Filtering is supported).
Step 3. Confirm the product specifications and click on “Add To Cart”.

Category: Orders and Returns
How do returns work?

Migliormarca accepts all returns that are reported within 20 days from the date of receipt of goods. In this case, just start the refund procedure through your Account, by accessing the section “Orders” on Migliormarca.com. In case of a failed or wrong product, open a refund request and send photos of the product. We will send you instructions on how to proceed within the next two business days following your request.

Category: Orders and Returns
When can I make a return request?

You can make a return request for one or more products within 20 days of receiving the goods.

Category: Orders and Returns
How should I prepare the package with my return?

Place the product in its original packaging (both the manufacturer’s packaging and the packaging the item(s) arrived in, remove any old shipping labels, place the print-out of the return authorization that you received via email inside the package.

Category: Orders and Returns
What should I do if I receive a faulty or incorrect product?

Should you receive a faulty product or not the product you ordered, open a refund request and send photos of the product. We will send you instructions on how to proceed within the next two business days following your request.

Category: Orders and Returns
How do I receive customer support?

Should you need any further information, please do not hesitate to contact us or email us at support@migliormarca.com.

Category: Orders and Returns
Do I need an account to place an order?

Nope, you don’t need to have an account to place an order with Migliormarca. You can simply shop, add items to the cart, and check out.  When you place your order, you can provide an email address for order confirmations so you can track your order.  Doing so won’t create an account and it won’t result in a subscription to e-mail newsletters unless you choose to subscribe.

Having an account is pretty handy. You’ll be able to see your order history, any wish lists you’ve created, and the shipping addresses you’ve used will be saved for future purchases. An account can be created before you start shopping by clicking the “Register” in My account page, before you check out and place your order, and immediately after your order is placed.

Category: Orders and Returns
I have not received my refund on my credit card yet. What can I do?

If you paid with a credit card, the money will be refunded to your card. It usually takes around 3-20 business days for the money to arrive.

If the refund process is marked “complete” but it looks like you did not get your money back yet, please check your bank account first. Some refunds are booked on the date of the purchase.

For example a customer paid for his order on January 15. He applied for a refund 2 months later. However, the bank showed the refund on the same date as his purchase.

If after carefully checking your bank statement (as suggested above) you still cannot find your refund, please contact our customer service team.

Note:
1. The bank statement should have an official stamp.
2. Please provide a bank statement from 2 days before the purchase date until 10 business days after the (completed) refund date. For example, if you paid for an order on November 11 and your refund was completed on November 24, please send us the bank statement that shows payments from November 9 – December 8.
3. Mark the purchase of the specific order in your bank statement so that it easy for us to find.

Category: Orders and Returns
When will I get my refund after I returned my order?

Usually, it takes 3-20 business days, varying with different banks, for buyers to receive the refund after the refund is successfully processed by us.

Please wait 3-20 business days to check the bank statement. And if, after carefully checking the bank statement or bill, you still have not received the refund after 20 business days, please do not hesitate to contact our customer service team.

Category: Orders and Returns
I have not received my order. What can I do?

You may try following methods to resolve the problem:

Method 1. Track the parcel to know the shipping status.
Note: Invalid tracking number may be resulted from the late update of the shipping status. In this scenario, you contact our support team to check.

Method 2. Contact us for more info. Or send us a refund request. Make sure you request for a refund before the 20 days period ends. Please refer to our Returns and Refunds policy page for further information.

Method 3: If the 20 days period has ended already, please contact our Customer Service Team.

Category: Orders and Returns
How can I get a refund if my credit card is no longer valid or has expired?

For security reasons, the refund will only be processed to the original card from which the payment has been deducted.

If your original card has expired or is not valid anymore, you may contact the card issuer (your bank or card company) for assistance, for they will still be able to receive the money on your behalf.

Category: Orders and Returns
Who pays for the return shipping costs?

The return shipping costs are at the buyer’s expense. Migliormarca is responsible for the return only in case of faulty or incorrect products.

Category: Orders and Returns
Can I request a refund for returned goods?

When a customer return a product,  the refund amount will be sent to customer within a maximum of 3-20 working days from receipt of the product.

Category: Orders and Returns
Can I exchange goods?

Migliormarca does not exchange goods. It is necessary to make a return request for the product that you wishes to return and create a new order.

Category: Orders and Returns
How Can I Return a Product?

You can make a return request within 20 days of receiving the goods by following these instructions:

1 – Access the Migliormarca.com “My account” followed by the “Orders” section.

2 – Select the order to be returned by clicking on the order number or “View”.

3 – Click on “Refund My Entir Order” a refund popup will open in a modal window, specify the reason for the refund, then click on “Submit Request”.

4 – Wait for an e-mail from our customer service with instructions to prepare the goods to be returned.

Insert a copy of the “Order number” inside the package. If no number is subsequently found we will not guarantee reimbursement for the goods returned.

The products must be returned intact and with the original packaging.

For complete return conditions, consult the Returns and Refunds page.

Category: Orders and Returns
Can I cancel or amend an order?

You can change/cancel an order only when the order status is Processing/On hold.

Once payment has been received and confirmed,  the order is processed and conveyed to logistics. And can no longer be amended nor cancelled.

You may still return items once they have been received.

Category: Orders and Returns

PAYMENT INFORMATION

What Payment Methods Are Accepted?

We accept the following payment methods in the online shop: Visa, American Express, Mastercard, Discover, all Debit Cards and PayPal.

There’s also the option to checkout with PayPal Express. It’s a fast, easy and secure way to bypass guest checkout and purchase our products online. PayPal has all of your details saved, so all it takes is an email address and password to safely complete your online purchase.

When our customers use PayPal Checkout, they can pay with PayPal or any major credit or debit card even without a PayPal account, and without ever leaving the site.
they can purchase right from the product pages, and pay in almost any currency.

Category: Payment Information
Is Buying On-Line Safe?

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

We also Reduce the security worries with payments processed on PayPal servers, and we give our customers a fast, easy and secure way to pay with PayPal or any major credit or debit card even without a PayPal account. they can purchase right from the product pages, and pay in almost any currency.

Category: Payment Information

SHIPPING INFORMATION

Can I change my delivery address?

You can specify the desired delivery address during the order payment process.

Category: Shipping Information
How long does it take to prepare an order for shipping?

The order is prepared for shipment within 2 working days of confirmation of receipt of payment.

Category: Shipping Information
How can I track the shipment of my order?

Please contact our customer service, they will send to you the tracking number. You can check it on the courier’s websites.

Category: Shipping Information
how much does shipping cost?

The cost of shipments depends on the weight and volume of the package and the destination country.

Category: Shipping Information
Which countries do you ship to?

Migliormarca  ships to 170 countries.

If you can’t find the country you are looking for in the list, please contact us for a quote.

Discover our economy fees for the countries we ship most frequently to.

Category: Shipping Information
What Shipping Methods Are Available?

We mainly ship with our partner DHL, but we also rely on other couriers for large volumes or for non-EU countries.

Category: Shipping Information
How Long Will It Take To Get My Package?

Delivery times depend on the country of delivery. All orders are processed by Our store  within 48 hours of receipt of payment. Migliormarca offers dedicated DHL courier rates for the main European countries, but still ships throughout the European Union to the customer, delivery within 7 working days.

Category: Shipping Information
Which couriers do you rely on for international shipments?

International orders are shipped via DHL, FedEx and Boxberry couriers.

Category: Shipping Information
What happens if the recipient is absent at the time of delivery?

With DHL, depending on the service chosen, the courier will try 3 times to deliver or take the products to a collection point where the recipient can pick up the order.

All couriers, in case of non-delivery, leave a notice for the recipient with instructions on how to proceed to collect the package.

Category: Shipping Information